Data Deletion
This page explains how to ask My Marketing Collective to delete your personal information, and how to remove our access to your Meta (Facebook and Instagram) business assets.
Request deletion
Email hello@mymarketingcollective.com.au with the subject “Data deletion request”, and include:
- your name and the email address you used with us;
- the business name, if the request relates to a business; and
- if relevant, the Meta ad account or Facebook Page you connected.
What happens next
- We confirm we have received your request.
- We may ask you to verify your identity, or your authority to act for the business.
- We delete or de-identify the personal information we hold about you, unless the law requires or permits us to keep it (see below).
- We email you when your request is complete.
Requests are handled by our team, not by an automated process.
Remove our access to your Meta assets
If you shared your ad account or Facebook Page with us, you can remove our access at any time in your Meta business settings (for example, under Settings → Partners). If we hold your assets in our business portfolio at your request, email us and we will remove them.
Removing our access stops us accessing those assets from then on. It does not:
- pause or delete campaigns, ads or images already in your ad account. You can manage these in Meta Ads Manager; or
- delete information we already hold. Please send a deletion request if you want that deleted.
Information we may need to keep
We may keep some information where the law requires or permits it, such as:
- financial and tax records, for the periods required by Australian law; and
- records of the services we provided and the instructions and approvals we received, where needed to meet legal obligations or to deal with legal claims.
Copies held in backups may take longer to remove. If we need to keep any information, we will tell you.
See our Privacy Policy for more information.