Privacy Policy
This Privacy Policy explains how My Marketing Collective Pty Ltd (ABN 64 703 403 669) (“My Marketing Collective”, “we”, “us”) collects, uses, stores and discloses personal information. It applies to this website and to the services we provide to business clients.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
- Contact details, such as your name, email address, phone number, business name and role.
- Business information you give us, such as your website address, location, industry, goals and budgets.
- Communications, including messages and material you send us.
- Technical information when you use our online services, such as your IP address, browser and device details, and sign-in and account activity records. We use essential cookies to keep you signed in. We do not use advertising or analytics cookies.
- Publicly available information about a client’s business, such as its website, when the client asks us to review it.
Information from Meta
When a business gives us access to its Meta (Facebook and Instagram) advertising assets, we access only what that business authorises and only to create, manage and report on advertising it has asked us to run. This may include ad account details, the Facebook Page used for advertising, the campaigns, ads and images we create or manage, and advertising performance information.
Performance information we receive from Meta is aggregated. We do not use Meta’s tools to collect personal information about the people who see or respond to our clients’ ads.
How we use information
- To provide and improve our services, including planning, creating, managing and reporting on marketing and advertising.
- To communicate with you and respond to enquiries.
- To set up and secure accounts and prevent misuse.
- To keep business records and meet our legal obligations.
We do not sell personal information.
Who we share information with
- Service providers that help us deliver our services, such as providers of hosting, databases, email, and software and data-processing services.
- Meta, when we run advertising on a business’s instructions. Meta handles that information under its own terms and privacy policy.
- Professional advisers, where reasonably necessary.
- Others, where required or authorised by law.
Where information is stored and processed
Our online services and main database are hosted in Australia. Some of our service providers process information overseas, including in the United States, and may also process it in other countries where they or their own providers operate. This website is delivered through a global network, so technical information such as your IP address may be processed outside Australia when you visit it.
Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, including using encrypted connections and limiting access to people who need it. No method of storage or transmission is completely secure.
How long we keep information
We keep personal information only for as long as we need it to provide our services and meet our legal obligations. When we no longer need it, we take reasonable steps to delete or de-identify it.
Access, correction and deletion
You can ask us for access to the personal information we hold about you, or ask us to correct or delete it, by emailing us at the address below. We may need to verify your identity first. We will respond within a reasonable time.
We will delete or de-identify personal information on request unless the law requires or permits us to keep it. If we refuse a request, we will tell you why, unless it would be unreasonable to do so.
See our Data Deletion page for how to request deletion and how to remove our access to your Meta assets.
Complaints
If you have a concern about how we have handled your personal information, please contact us first. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
Changes
We may update this policy. The current version will always be on this page.